Tech Unicorn
UNICORN CASE MANAGER
RISE
ENABLE ALWAYS-ON CUSTOMER SERVICE WITH RISE
Cement shift to zero-touch self-service while upskilling live service for “moments of truth” with RISE - Digital Contact Centre. RISE offers a unified customer journey orchestration through omnichannel communication leveraging chat, voice and video to deliver a modern customer-centric contact centre experience. As service leaders perform a balancing act, we create seamless, connected customer experiences while reducing operational costs with RISE.
RISE
By unifying the voice data with case and digital channels, organizations can produce true omnichannel analytics, insights and AI with RISE. Businesses can easily identify cross-channel emerging issues, evaluate operation and agent performance across all channels, and capture fully connected customer journeys.
Features
- Omni-channel customer access
- Omni-channel Customer Care Experience
- Unified Queue management
- Intelligent call routing
- Agent Roster/Shifts Management
- Agent Skill Management
- Customer Authentication & Identity Verification
- PSTN, Dial-in and dial-out
- Document Management & Co-authoring for eSignatures
- Real-time Transcription & Translation
- Productivity and Efficiency Dashboards for Business Intelligence
- Image Recognition & Optical Character Recognition (OCR)
- 3rd Party API Integration
- Multi-channel Compliance Recordings (audio, video)
- Branded & Customised Video Calling Experience
